Office Policies
Streamlining Your Experience
Our appointment policies ensure efficient scheduling and optimal care for our patients. Please follow these guidelines for appointment scheduling, arrival, cancellations, and preparation to make the most of your visit.
Booking Your Appointment
Visit our patient portal or call (678) 501-5601 to schedule your appointment. Same-day appointments for most visits are available to accommodate your needs.
Your Arrival
Please arrive 15 minutes early for your appointment to complete any necessary paperwork and ensure a timely check-in process.
Preparing for Your Appointment
Notify us at least 48 hours in advance if you need to cancel or reschedule your appointment. Additionally, inform us of any changes to your address, insurance, or health status. Be sure to fill in any required forms prior to your visit to expedite your check-in process.
Cancellation And Rescheduling
If you are unable to keep an appointment, please call us as soon as possible so we may use the time for other patients who need to be seen. There will be a $50 fee for missed appointments, or appointments not cancelled within the required time. Please note that this fee will be billed directly to you and not your insurance company.
Well Child Visit
Cancellation 48 hours prior to appointment.
Sick Visit
Cancellation 2 hours prior to appointment
We accept most commercial insurance and Medicaid plans. Co-payments, deductibles, and outstanding balances are due at the time of service. Contact our billing department on 1-678-904-3634 for inquiries.
Insurance Coverage
At Sun Pediatrics, we strive to make quality healthcare accessible. We accept most commercial insurance and Medicaid plans, ensuring that our services are available to a wide range of patients. It is important for you to understand the limitations of your insurance coverage to avoid any unexpected costs.
Payment Requirements
To maintain the efficiency of our services, we require co-payments, deductibles, and outstanding balances to be paid at the time of service. This policy helps us continue providing top-notch care and prevents delays in your child’s treatment. Failure to pay at the time of service may result in additional fees, so please ensure you are prepared to meet these requirements.
A surcharge of up to 3% will be added to all credit card payments.
Billing Inquiries
We understand that navigating healthcare billing can be complex. If you have any questions regarding your bill or insurance coverage, our billing department is here to help. You can reach us at 1-678-904-3634, and we will be happy to assist you and address any concerns you may have.
ALL MEDICATION FORMS/PLANS, filled by us for schools will be uploaded to the Patient Portal ONLY.
There is no charge for the 3300/3231 forms published to your child’s patient portal.
Please allow 3-5 business days for completion of all forms.
There will be a $5 charge for any request for forms or letters to be printed in the office.
There will also be a $50 fee for all qualified FMLA, Katie Beckett, Disability forms or any other forms that require notary.
Please allow upto 2 weeks for completion due to the complexity of these forms.
We routinely do in house labs and procedures as recommended by AAP and as needed to treat your child during sick visits.
Some of the services we provide may not be covered by your insurance company, and you will be responsible for these charges.
We are unable to provide the amount for charges ahead of time due to insurance constraints.
At Sun Pediatrics, we are dedicated to fostering an inclusive and safe environment for all patients, guardians, visitors, and staff members. We have a zero-tolerance policy for discrimination in any form, including but not limited to race, ethnicity, gender, sexual orientation, religion, age, and disability. All Sun Pediatrics staff members are committed to treating every individual with respect and dignity, and we expect the same from everyone who engages with our practice.
To protect the well-being of everyone, any acts of violence, whether physical or verbal, are strictly prohibited. Weapons are not permitted on the premises, and any behavior that jeopardizes the safety or rights of others will result in immediate dismissal from our practice.
Our prescription policy ensures timely access to medications.
Refills are submitted to your pharmacy within three business days.
Please send us a message via your child’s patient portal for medication refill requests.
Chronic conditions necessitate evaluation every three months for ongoing prescriptions.
This ensures your treatment plan remains appropriate and effective.
Antibiotics are prescribed conservatively, targeting bacterial infections exclusively.
It’s crucial to complete the full course as prescribed to prevent antibiotic resistance.
Antibiotics will not be refiled without the child being seen in the office.
IF THIS IS AN EMERGENCY PLEASE DIAL 911.
Please utilize your insurance company’s on-call pediatric nurses. Many insurance companies have a staff of trained pediatric nurses to answer your calls after hours. The number is on the back of your card.
For that cannot wait till the following work day, pls call our main number at 678-501-5601, to talk to our answering service, between the hours of 5:00 p.m. and 8:00 a.m. during the week and 24/7 on weekends and holidays. There might be a visit charge added to your bill if the calls to the provider are deemed not urgent.
Here are some numbers for your reference:
If you need medical care after-hour we recommend Children’s Healthcare of Atlanta (CHOA) Urgent Care Centers or Children’s Healthcare of Atlanta Emergency Departments at Scottish Rite and Egleston. Our after hours answering services can make next day appointments if necessary.
All children under the age of 16 years need to be accompanied by a parent or a responsible adult.
We need verbal or written consent from the parent when any adult other than the parent to bring the child in for the appointment, consent to perform procedures, administer vaccines and discuss treatment.
Children between 16-18 years of age can be seen without an accompanying adult as long as proper documentation has been completed prior to the appointment.
Need Help? Call now
(678) 501-5601