Office Policies
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We accept most commercial insurance and Medicaid plans. Co-payments, deductibles, and outstanding balances are due at the time of service. Contact our billing department on 1-678-904-3634 for inquiries.
Insurance Coverage
At Sun Pediatrics, we strive to make quality healthcare accessible. We accept most commercial insurance and Medicaid plans, ensuring that our services are available to a wide range of patients. It is important for you to understand the limitations of your insurance coverage to avoid any unexpected costs.
Payment Requirements
To maintain the efficiency of our services, we require co-payments, deductibles, and outstanding balances to be paid at the time of service. This policy helps us continue providing top-notch care and prevents delays in your child’s treatment. Failure to pay at the time of service may result in additional fees, so please ensure you are prepared to meet these requirements.
Billing Inquiries
We understand that navigating healthcare billing can be complex. If you have any questions regarding your bill or insurance coverage, our billing department is here to help. You can reach us at 1-678-904-3634, and we will be happy to assist you and address any concerns you may have.
Insurance Resources
● Aetna
● Blue Cross BlueShield
● Cigna Health
● Humana
● MultiPlan
● NovaNet
● UnitedHealthcare
● UMR
● Medicaid
● CareSource
● Amerigroup
● Peach State Health Plan
Our policy ensures specimens are sent to the correct laboratory contracted with your insurance. Sun Pediatrics is not liable for denied laboratory claims due to incorrect billing or insurance changes.
Specimen Handling
We handle specimens with care and ensure they are sent to the correct laboratory contracted with your insurance.
Insurance Coverage
It is your responsibility to provide accurate insurance information. Sun Pediatrics is not liable for denied claims due to incorrect billing or insurance changes.
Denial of Claims
If your insurance denies a laboratory claim, you will be responsible for the full payment of the services.
Contact Information
For questions or concerns regarding laboratory billing or insurance, please contact our billing department at 1-678-904-3634.
Our appointment policies ensure efficient scheduling and optimal care for our patients. Please follow these guidelines for appointment scheduling, arrival, cancellations, and preparation to make the most of your visit.
Booking Your Appointment
Visit our patient portal or call (678) 501-5601 to schedule your appointment. Same-day appointments for most visits are available to accommodate your needs.
Your Arrival
Please arrive 15 minutes early for your appointment to complete any necessary paperwork and ensure a timely check-in process.
Preparing for Your Appointment
Notify us at least 48 hours in advance if you need to cancel or reschedule your appointment. Additionally, inform us of any changes to your address, insurance, or health status. Be sure to fill in any required forms prior to your visit to expedite your check-in process.
Cancellation And Rescheduling
If you are unable to keep an appointment, please call us as soon as possible so we may use the time for other patients who need to be seen. There will be a $50 fee for missed appointments, or appointments not cancelled within the required time. Please note that this fee will be billed directly to you and not your insurance company.
Well Child Visit
Cancellation 48 hours prior to appointment.
Sick Visit
Cancellation 2 hours prior to appointment
At Sun Pediatrics, we are dedicated to fostering an inclusive and safe environment for all patients, guardians, visitors, and staff members. We have a zero-tolerance policy for discrimination in any form, including but not limited to race, ethnicity, gender, sexual orientation, religion, age, and disability. All Sun Pediatrics staff members are committed to treating every individual with respect and dignity, and we expect the same from everyone who engages with our practice.
To protect the well-being of everyone, any acts of violence, whether physical or verbal, are strictly prohibited. Weapons are not permitted on the premises, and any behavior that jeopardizes the safety or rights of others will result in immediate dismissal from our practice.
Our prescription policy ensures timely access to medications. Refills are submitted to your pharmacy within three business days. Renewals for chronic conditions require evaluation every three months. Antibiotics are prescribed judiciously for bacterial infections only.
Refill Process
Ongoing medications will be submitted to your pharmacy. Please allow three business days for processing. Contact us if you encounter any issues with your refill request.
Renewal Procedure
Chronic conditions necessitate evaluation every three months for ongoing prescriptions. This ensures your treatment plan remains appropriate and effective.
Antibiotic Usage
Antibiotics are prescribed conservatively, targeting bacterial infections exclusively. It’s crucial to complete the full course as prescribed to prevent antibiotic resistance.
Additional Information
For any questions or concerns regarding your prescriptions, feel free to contact our office. We’re here to assist you in managing your medications effectively.
There is always a Provider on call for our practice if you or the nurse need further advice. Please utilize your insurance company’s on-call pediatric nurses. Many insurance companies have a staff of trained pediatric nurses to answer your calls after hours. The number is on the back of your card.
IF THIS IS AN EMERGENCY PLEASE DIAL 911.
If you need medical care after-hour we recommend Children’s Healthcare of Atlanta (CHOA) Urgent Care Centers or Children’s Healthcare of Atlanta Emergency Departments at Scottish Rite and Egleston.
Our after hours answering services can make next day appointments if necessary.